Founding Sales & Customer Success

Longwave is on a mission to transform MSPs (outsourced IT firms) into AI solutions providers. Every small and midsize business is using AI, and they’ll rely on their MSP to help them adopt AI safely and confidently. We help MSPs evolve for the AI era, remain indispensable to their clients, and build new recurring revenue streams.

• IT firms are the trusted advisor: Small businesses already rely on their IT firm for security and compliance. Now they’re asking for help with AI.
• Legacy vendors weren’t built for AI: Their tools are clunky and built for large enterprises. AI is everywhere now. We’re reimagining what access controls, data loss protection, and IT services look like for the businesses that need them most.
• AI is expanding rapidly into SMBs: IT firms need to monitor AI usage and set the rules. This is where they deliver value: visible security, ongoing policy, and risk management. We’re solving a real and urgent problem for our customers.

We’re hiring our first sales and customer success person. Inbound demand from MSPs is growing faster than the founders can answer it. You’ll own the path from an MSP’s first conversation with us to a partner rolling Longwave out across their clients, working directly with the founders.

• Own inbound: Answer every demo request and trial sign-up quickly, qualify it, and run the demo.
• Onboard partners: Get new MSPs deployed and through their first client Shadow AI audit.
• Support: Be the first line for partner questions, and bring what you hear back to the product team.
• Build the playbook: Write the process, templates, and docs the next sales and success hires will use.

• 3–5 years in SaaS sales, customer success, or account management, working with SMB or mid-market customers.
• Comfortable running a demo and talking through technical detail with IT professionals. MSP or IT channel experience is a plus.
• Organized and responsive. No lead waits and no question gets lost.
• Clear, friendly writing. Much of the job happens over email.
• US work authorization required.

We offer a competitive benefits package, including comprehensive medical and dental coverage, commuter benefits, and a generous vacation policy. We believe great work comes from people who are well taken care of, and we’re committed to making Longwave a great place to build your career.

Longwave is on a mission to transform MSPs (outsourced IT firms) into AI solutions providers. Our insight is that MSPs will be the final mile of distribution for AI products to small and mid-sized businesses in every industry.

We raised our pre-seed round in 2026 from Comma Capital, Dria Ventures, and Top Down Ventures. Our co-founders (CEO, CTO) bring big-tech experience and a hypergrowth mentality to the world of MSPs.