Privacy Policy

This Privacy Policy describes how Longwave Technologies Inc. and its affiliates (“Longwave”, “we”, “our”, “us”) collect, use, store, share, and disclose (“Process”) information that is linked or reasonably linkable to identified or identifiable individuals (“Personal Information”).

This Policy applies to Longwave’s website and other services we may in the future offer directly to consumers (our “Services”). If you are a business that is the client of an IT firm/MSP (a “Reseller”) that uses Longwave tool (a “Reseller Client”), or an employee or contractor of a Reseller Client, our Processing of your Personal Information is governed by signed agreements between the Reseller and the Reseller Client.

By using our Services, you consent to the Processing of your Personal Information as described in this Privacy Policy and confirm that you are over 18 years of age. If you are not over 18 or do not agree with the terms of this Policy, do not access or use the Services. Your use of our Services is subject to our Website Terms of Service. Other terms may apply to Services we offer in the future.

This Policy does not apply to information collected or used by any third-party websites or services that may be linked or accessible through our Services. Longwave has no control over and is not responsible for the content, practices, or privacy policies of such third parties.

Depending on where you live and other factors, our Processing of your Personal Information may be subject to various data privacy laws. It is our intent to comply with all laws that cover your Personal Information. If you have any questions about how we Process your Personal Information, or about the data privacy laws that may apply to your jurisdiction, please contact us at support@longwavehq.com.

Website Platform Usage

In order to provide and improve our Services, we collect basic information about your use of our website, including your IP address, the devices you use to access our Services, which pages you visit and links you click, the length of your sessions, and the sites you visit before and after our website. We may use third-party tools such as Google Analytics to analyze how our users interact with our Services.

Sales Interactions

If you book a demo with us, email us, or otherwise interact with us during sales or informational discussions, we may collect basic information about you, such as your name, physical or email address, title, and employer. We may also save information about our interactions and communicate with you about our products and services.

Logged-In Users

If you are a system administrator for an MSP client, we may collect basic Personal Information from you (such as your name and email address) in order to provide you secure access to your account from our website.

We may use the Personal Information we collect from you for the following purposes:

• To provide you our Services;
• To monitor our systems, in order to prevent, detect, or investigate data security incidents and to protect against malicious, deceptive, fraudulent, or illegal activity;
• to comply with legal obligations to which we are subject, including regulatory, judicial, tax, accounting, or reporting requirements;
• to communicate with you about our products and services; and
• to improve the quality of our Services and to develop new offerings.

If Personal Information is aggregated or de-identified in a manner that it can no longer be associated with an identified or identifiable person, it is no longer covered by this Policy and may be used for any purpose.

Service Providers

We share Personal Information with trusted third-party service providers we have engaged to help us deliver our Services, including companies that store our data and host our website. These service providers have contractually committed to safeguarding our Personal Information and Processing it according to our written instructions. Longwave’s Security Trust Center provides more information about our service providers. In a few cases (such as when you schedule an appointment with us), you may be asked to agree to our service providers’ terms of use.

Acquisition

If we were to sell or negotiate to sell our business to a buyer or possible buyer, we may transfer Personal Information to a successor or affiliate as part of that transaction.

Legal and Safety Considerations

We may disclose Personal Information to third parties if we determine that such disclosure is reasonably necessary to (i) comply with the law, (ii) protect any person from death or serious bodily injury, (iii) prevent fraud or abuse of our Services, or (iv) protect our property rights.

Consent

We may request your consent to share Personal Information about you with additional third parties for purposes not disclosed in this Privacy Policy.

We use industry-standard administrative, technical, physical, and organizational measures to protect the confidentiality, integrity, and accessibility of the Personal Information we Process. These steps take into account the sensitivity of the Personal Information we Process and the current state of technology. Longwave’s Security Trust Center provides more information about our security program.

The types and volume of Personal Information we Process are adequate, relevant, and reasonably necessary for the Services we provide. We do not retain Personal Information longer than we need it to provide our Services or meet any legally-mandated record-keeping or data retention requirements.

While we have implemented strong security safeguards, the internet is not a 100% secure environment, and we cannot guarantee the absolute security of Personal Information.

We may revise this Privacy Policy from time to time and will post the most current version on our website.

Please feel free to contact us at privacy@longwave.com if you have any questions about this Policy.